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What do I do if I ordered the wrong part?

You may request cancellation and place another order.

If the order has been processed and unable to cancel, please call us at (888) 876-9498 or email us at sales@jvctvparts.com. Please provide us with the Invoice Number and the incorrect part ordered also the part you need. To ensure that we send you the correct part, please also provide us with your TV's Model & TV Serial Number. You will be charged for the price of shipping out the second part.

To return the parts, please call us at (888) 876-9498 or email us at sales@jvctvparts.com and request for a Return Merchandise Authorization Number (RMA#) and fill out the RMA Form located here. Follow the directions on the RMA form and return the package to us for a refund using the provided return shipping label. Please allow two weeks for processing of the return. There is a 15% restocking fee plus shipping for all returned parts.

Why am I being charged a core value?

The core value is not an extra charge added onto the part. The core vale charge is the value of returning the dud part in place of the new/recertified part you receive. The core value is a part of the actual cost of the part and is not an added charge. Once you receive your package and replace your old dud part with our new/recertified part, you may send us the dud and receive a core credit for the dud value.

When can I expect my core credit?

Your charge will be refunded in the same format your payment was received and you can expect the core value to be refunded within 14 days of JVCTVParts.com's receipt of the part.

Is there a difference between new and recertified parts?

All recertified parts are fully tested and upgraded to its most current specifications prior to shipping to ensure that the part is functioning in its proper setting. There is no difference in functionality between certified and new parts. New parts are direct from our manufacturer and have not been used. Each part , regardless of new or certified is fully checked prior to shipping. This is to ensure that 100% of the parts shipped out are functioning at the time of its shipping.

Can I replace one of these parts by myself?

By accepting or purchasing any parts from JVCTVParts.com, you acknowledge that JVCTVParts.com is not liable for any possible damages or injuries that may result from the process of repairing your set. No instructions are attached with the part and it is up to you, the consumer to take the necessary safety precautions in repairing your set.

About JVCTVParts.com
JVCTVParts.com is online store designed by HDTech Solutions Inc. and allows customers to shop the complete lineup parts and accessories for JVC TV models and series listed on our website that are manufactured by Amtran Video Corporation only. Our target is to deliver parts promptly to meet the expectation of our customers and to make sure that customers are satisfied with the JVC brand. Shop online from the comfort of your own home and save time to be more. We always make online shopping easy! Please leave us any feedback on how we can improve our site and how we can handle our customers’ needs. Thank you and enjoy your TV watching experience.
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